• Made a commitment to hire and retain the best people to handle each closing process.
• Made a commitment to be fully staffed for the volume of business the firm handles.
• Standardized procedures so that staff can assist staff in other departments on an as needed basis.

Standardized Pre-closing Procedures
We recognize that the loan officers, real estate agents and builders that refer us business expect their transactions to close smoothly and to close on time. To insure that transactions close and close on time, Neel & Robinson has put procedures in place to identify problems in advance of the closing.

• Titles (and surveys if requested) are ordered upon receipt.
• Titles are reviewed by title attorneys upon receipt.
• Surveys are reviewed upon receipt.
• The title attorney immediately seeks resolution of any title or survey problem.
• We request fax copies of insurance and termite reports be sent to us for review prior to closing.
• Preliminary HUD-1's are prepared prior to closing and sent to all parties.

Efficient Closing Ceremony
We recognize that the loan officers, real estate agents and builders that refer us business require that their transactions close smoothly and close on time. Neel & Robinson goes the extra mile to make certain that all transactions close smoothly and close on time.

• Our closing attorneys have in excess of 125 years of experience professionally closing residential real estate transactions.
• Our attorneys are involved with every file from the moment it comes in the door until the file is closed. This involvement insures that any potential problem is resolved prior to closing.
• We maintain eight fully staffed and conveniently located offices.
• Our title attorneys are experienced closers and are available to step in if closings become backlogged.
• We have standardized procedures so that staff can be pulled in from other offices if one office becomes backlogged.
• All offices computer systems run off a central server so that resources can be shared between offices if necessary.

Post Closing
We recognize that a long-term relationship between the loan officers, real estate agents, builders and their clients requires that we complete our job after closing. We recognize that our job does not end until all documents are recorded, all documents are disbursed to the lender and all liens and loans paid off at closing are released of record. Neel & Robinson has a fully staffed post-closing department and procedures in place to assure that each of these tasks is efficiently completed.

• File disbursement begins as soon as the loan closes.
• All documents are checked for proper execution.
• Prior to being sent to record, each recorded document is reviewed by a Title Attorney.
• Payoffs are sent via overnight courier.
• Upon receipt from the recording office, recorded documents are promptly copied and returned to the proper parties.

Summary:
We go the extra mile to assure that you and your customers receive the best closing services available. There is no other firm in Atlanta that can match the staff and procedures in place at Neel & Robinson. We are confident when we say, we provide the best closing services in town.